Why is my video washed out in Teams, but not other software?

Question

When using MS Teams my video is washed out, every call any lighting. Specifically, my face is washed out and bright white. This is only in Teams, not Zoom or Slack. I use a Logitech 1080 HD camera. I've tried adjusting the two video settings in Teams but it doesn't help. I am not using a virtual or blurred background. Any insight as to why this is happening or ideas on a solution is appreciated.

Answer 1

Hi @Jeff Schaefer

According to your case description, we may understand that you are having trouble using the camera in Teams but not in other software.

In this case, we recommend you try to follow these steps to see if it can be fixed:

1. Use video filters: Use video filters to adjust brightness to suit your situation.
2. Check for updates: Please check your current Teams client version and make sure it is always up to date. (You can also try uninstalling and reinstalling Teams client. ）
3. Try using the web version of Microsoft Teams: You can try to log in to the web version of Microsoft Teams to see if you can use the camera normally.
4. Check your application permissions: Please check if you assigned permissions that allow MS Teams to use the camera.

If you need more detailed information, you can refer to this article.

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